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Accessory pricing, service SKUs, discounts, and ATC eligibility.
Popsockets / Casper
| Service | SKU # | Price |
|---|---|---|
| Advanced Diagnostic | 424087 | $59.99 |
| PC Data Backup | 12004 | $99.99 or ATC |
| Tablet Data Backup | 12004 | $99.99 or ATC |
| Phone Data Transfer | 12004 | $99.99 or ATC |
| Data Recovery | 12004 | $149.99 removable storage $199.99 non-removable storage |
| PC Tune-Up | 12004 | $99.99 or ATC |
| Virus Removal | 12004 | $99.99 or ATC |
| Phone Restore | 12004 | $99.99 (No ATC) |
| PC OS Restore | 12004 | $129.99 (No ATC, unless bundled) |
| PC/Console Cleaning | 12004 | $119.99 (No ATC) |
| Phone/Tablet Cleaning | 12004 | $49.99 or ATC |
Customer-service lines, claims contacts, and internal support resources.
| Company | Phone Number | Action |
|---|---|---|
| Verizon Asurion Claims | 888-881-2622 | Call |
| ATT Asurion Claims | 888-562-8662 | Call |
| ATC Customer Service | 844-529-2692 | Call |
| Home+ Customer Service | 844-529-2692 | Call |
| Samsung Customer Support | 1-800-726-7864 | Call |
| Google Customer Service | 855-836-3987 | Call |
| Samsung Care+ Support | 866-371-9501 | Call |
| Asurion Amazon | 866-551-5924 | Call |
| Contact | Phone Number or Link | When to Call |
|---|---|---|
| MDR Tech Line | 844-689-9655 | GSX ticket issues, AST2 calibration issues |
| Help Desk | 912 | WO issues, work account issues, portal issues |
| Samsung FSS | Sprinklr Form | Issues with Samsung WOs, exception requests |
Review common exclusions before setting repair expectations or directing a customer to a warranty provider.
Samsung’s warranty is conditioned on proper use of the product. Common exclusions include:
Battery coverage applies only when capacity falls below 80% of rated capacity or the battery leaks, subject to exclusions. Coverage does not apply when diminished battery capacity or leakage is caused by:
Google’s limited warranty applies to hardware components and does not cover software elements. It generally excludes:
The warranty does not guarantee uninterrupted or error-free use of the product.
The Verizon service contract does not cover:
Select two technicians to compare their performance side by side.
Use these estimated completion times when setting customer expectations.
These are estimates only. Current repair volume, part availability, diagnostics, and device condition may extend completion time.
Enter the Secret Stats password to view technician performance details.