Samsung’s warranty is conditioned on proper use of the product. Common exclusions include:

• Accident, misuse, abnormal use or conditions, improper storage, neglect, or unusual physical, electrical, or electromechanical stress.
• Liquid, moisture, weather, sand, dust, or dirt exposure inconsistent with product specifications.
• Scratches, dents, cosmetic damage, and ordinary wear and tear.
• Excessive touch-screen force or use of an object not approved for the screen.
• Removed, damaged, altered, defaced, or illegible serial numbers or enhancement data codes.
• Damage caused by unapproved accessories or peripheral equipment.
• Improper testing, operation, maintenance, software, installation, repair, parts, or adjustment not approved by Samsung.
• Unauthorized root access or altered operating-system software.
• External causes such as collision, fire, flooding, windstorm, lightning, earthquake, theft, blown fuse, or improper electrical sources.
• Cellular reception/transmission issues, viruses, or software problems introduced into the product.
• Products purchased or intended for use and sale outside the United States.